Have brought my car to Merrill for service a couple times now and the customer service is above and beyond. Very fast turn around time and great communication along the way. Highly recommend!

Great sales & Service I can count on the Merrill Ford Team for any of my automotive needs. I will be back in the future for sure.

I had a family emergency and needed to get my vehicle in for an oil change before taking a long drive. They got my oil change done and on the road in about an hour from calling them on a Friday afternoon. Staff was extremely friendly and accommodating. I will definitely be returning here for all of the service on my vehicle.

Just bought my new edge ST. Dealer was great and salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford.

Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! She went above and beyond from helping us with our insurance company to getting us in touch with a nearby rental car company. Big thank you to Courtesy Ford for making a bad situation run smoothly!!!

hi this is moony a customer at courtesy ford..... just to let you know that i"m really happy with john orlowski service ... he is really polite and really nice... and he goes the extra mile to make people happy. THANK YOU JOHN

I will only bring my vehicle to this service department! Michelle is always smiling and happy to see me, she always helps with my little one when I need to switch car seats into a loaner, and I know I can trust her and the guys there to make sure my vehicle is safe and good to go!

from start to finish Courtesy Ford body shop did an outstanding job on my deer damaged Hyundai Sonata very happy w/ Jason and all of his staff thanks Courtesy Ford...nice to know you are there

After years of driving another brand vehicle, I decided to look at the Ford Fusion. I met with Joy to find the perfect car for me. I found the one I thought would be perfect. The dealer offers a 24 Hour test drive program and my salesperson suggested I drive the car for a day. She understood that I spend a great deal of time in my car so it was important that I loved it. Joy also took the time to go through all the technology and safety features the vehicle had to offer. In all my years of buying cars, and being a major decision maker in cars for my family, I have never been treated better. Joy listened to what I wanted and needed. With the help of the Sales Manager Ron Feher I will be finalizing my purchase and taking my beautiful new 2017 Fusion home. More than just a customer, they welcomed me to the Courtesy Ford Family. This is the only dealer you should be looking for a Ford at.

The people here are amazing and the cars even better. Everyone should buy a car from here. I have never been to a better place.

It is always a pleasure to bring my Ford to Courtesy Ford in Okemos where you are met with smiling faces and the "courtesy" you would expect in a service industry. The appointment times are always flexible and they can accommodate you, even if you are running late 😱 I drive an hour to bring my car to the Okemos location, and always appreciate being treated like family after the first few visits. The fresh muffins, cookies and comfortable waiting room make me feel as if I am at home in my mobile office Thank you for your professionalism and friendly service!

My salesman, Bud, was wonderful to work with. This is a very friendly car dealership. Steve in the finance department also went out of his way to make sure I received the best interest rate available. I would certainly purchase another vehicle in the future from this dealership. Thank you!

My 2010 Ford Fusion hybrid developed a problem at 92000 miles that had even the factory engineers scratching their heads. I had an optional extended warranty agreement. Altogether it took 6 weeks of downtime to get it figured out and corrected. The car runs like a top now. During the "ordeal" I never lacked for an alternate car (rental or loaner), and Brian, the service manager who shepherded me through the process was saintly. They could have sold me another car -- I had a pre-authorized loan and was ready at times to throw in the towel. Instead, they fixed it, and I am back to getting 41 miles to the gallon. This dealership is the real deal. And Ford came through, too.

If you want to lease a new Ford call on Bud Davis and the Ford team. Ron, Mike, Steve. All where a big help. Thank You Ron & Jean Robinson

Shaun Dickey is the best salesman I've felt with in years. Met all my requests and expectations. The dealership is so up to date. First class.

We found the exact Ford Edge we were looking for. we were greeted by Steven Cohen with fresh cookies and bottled water. They let us take the Edge for a 24 hour test drive. Our mechanic looked it over and said that Courtesy was a very good dealer to buy it from.

Great place to buy a car. Was treated well from the Salesman, General Manager to the Business Manager. Left the showroom 1&1/2 hours after there closing time. Gary V.D.

Just leased new 2017 Escape. Love the changes they have made to this car. The staff at Courtesy Ford are friendly and easy to work with. I would buy there again.

My salesman, Shaun Dickey, was exceptional! He was extremely knowledgeable about the Ford Fusion I was interested in purchasing. He answered all of my questions completely. Because I had not purchased a car for many years, there were many things I needed to learn . Shaun explained things clearly, and even offered to give me assistance if I had questions after taking delivery of my car. This was the best car buying experience I've ever had.

As everyone knows an accident turns your world upside down, particularly when it was not your fault. Courtesy Ford did an amazing job, not only working with our insurance company, giving us a loaner car but most importantly timely repairing our car so it looks like new. Jason was amazing. We highly recommend them for repair and body shop work.

I had a stone crack my windshield which contained my automatic wipers. They replaced it with in 2 hours and I was back on the road. The price was reasonable.

This dealership has always given me excellent service. I have purchased and or leased several Ford models over the years from this dealership. "Courtesy" is not only in their name, they have always extended it to me. That's why I've never given another dealer a thought. So glad to be able to share this review because they deserve it.

I recently purchased a 2016 Escape and had a very positive shopping experience! My sales consultant Raul Felman went to bat for me and worked hard to get my business. He was very professional, yet low key. When I met with the business manager to sign papers, he informed me that he had found an additional $750 in rebates. Now that's going above and beyond! I would highly recommend this dealership if you're in the market for a Ford!

If there was such an award, I think that they should be number one. I have never had an experience like this with a car dealership before. Very good service and my salesperson was the best in the world (Mr. Dickey).

Bought used Ford Fusion and two weeks later had a tire issue. My salesman Rich and Service Manager Don took care of me no questions asked and got me back on road quick!!!